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Saint Petersburg: What Features to Look for in a Business Phone System

There is always a change in the telephone technology, and thee are big infrastructure changes life shifting from landlines to mobile phones, and traditional phones to VoIP (Voice over Internet Protocol). In this article, we will be highlighting the essential features that are available among modern business phone systems, bringing huge change on how businesses handle their operations and customer service. The most common feature of modern phone systems is the “Find Me, Follow Me” (FMFM) option, wherein when you receive an email, you can read it on your smart phone, tablet at home, computer office, or any device. This is a very appealing and attractive feature for those who are engaged in professional sales such as insurance agents and real estate agents, so you won’t miss important calls.

Voicemail transcription is a helpful feature for those running a business that always receives phone calls and voicemails, allowing reading voice mail in your email inbox. Voicemail transcription is literally transcribing messages into text and email both as an email attachment and original audio recording. While traditional phones need wire connections with limitations and needing additional connections is expensive and inconvenient. VoIP phones can be connected to computer networks, which are either plugged into computers or VoIP softphones or software phones. One of the major infrastructure changes in business communications is the digitization of voice calls, wherein calls can be integrated with computers. With the help of digitization, you can monitor, whisper, barge, and record calls using a Heads Up Display. The monitor feature helps you in employee training and quality assurance since it allows you to listen to a call, neither party can hear you on the other line.

With the modern business phone systems we have today, it is easy to do changes in configurations such as changing your voice mail greeting, managing active calls, and viewing call statistics. More than making simple tasks simple, the intuitive browser interfaces help in reorganizing call flow processes and rearranging of extension. Everything is made simple and easy with a cloud system for business communications. The cloud-based systems are used to improve security, simplicity, and for easier management.

Businesses need a reliable and affordable business phone system to achieve their short-term and long-term goals by providing excellent customer service. You can always choose from different business phone options today, regardless if you have a small, medium, or large business. It is time to invest in a good business phone system to help you in achieving your business goals sooner. Learn more about business phone systems by visiting our homepage or website now. Feel free to contact us for more inquiries.

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